Company & Billing Policy
This policy outlines how Jaime Ellithorpe, LLC operates its business, how your account will be processed and billed regarding your product and/or service purchases with Jaime Ellithorpe LLC (540 Strategies) as well as your rights as a customer with the company. Jaime Ellithorpe, LLC prides itself on customer service and satisfaction but will refer you to these terms from time to time if miscommunications occur.
Company Policy
1. Contact policies
Your primary contact person for Jaime Ellithorpe, LLC is Jaime Ellithorpe. Jaime is available from 9:00 a.m. to 5:00 p.m. CST time, Monday through Friday. Jaime communicates by email and scheduled telephone calls or Zoom only. Please do not text, Facebook message, or use other forms of social media to communicate.
2. Email policies
Please allow up to two business days for a response by email, although Jaime Ellithorpe, LLC strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses.
3. Call Cancellations
Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.
4. Time Off Policy
Company is closed on weekends and federal and state holidays. From time to time, Jaime Ellithorpe, LLC may be closed for personal holidays, and will respond to your communications promptly upon return.
5. One-on-one Coaching
Sessions will be held by Zoom, or with advance notice, by other means including telephone.
The session must be scheduled using Jaime Ellithorpe’s scheduling calendar, and there is no guarantee that her availability will match yours.
Billing Policy
1. General
Use of Jaime Ellithorpe LLC (540 Strategies) products and services (including but not limited to business coaching and consulting, manifesting/law of attraction classes and training, energy healing sessions and online courses) constitutes your acceptance of and agreement to comply with Jaime Ellithorpe LLC's billing policy.
2. Billing Cycle
3. Fees
4. Payment Methods
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. Jaime Ellithorpe, LLC will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.
In the event Jaime Ellithorpe, LLC erroneously bills your account (for monthly coaching fees after the agreement period has expired, for example), Jaime Ellithorpe, LLC reserves the right to a 10 business day grace period to correct the error. Refunds may take up to 60 days to appear on your account depending on your credit/debit card or funder's policies.
7. Package Upgrade/Downgrade
Jaime Ellithorpe, LLC's packages are purchased on a fixed-term basis: monthly or annually, depending on the package you registered for.
When a package is upgraded, your account will incur a one-off pro-rated charge for the remaining days of the current billing period. From there after, the standard fees for your newly upgraded package will become effective. Overages are charged based on the package subscription active at the time of them being incurred.
Account downgrades require communication with Jaime Ellithorpe, LLC's support team at Support@JaimeEllithorpe.com to ensure your account is eligible for downgrade. If eligible, these changes will go into effect during the next billing cycle.
There is a seven-day, no questions asked refund available for coaching packages and online course. The refund request must be made by email by the end of the 7th day from purchase, to Support@JaimeEllithorpe.com. Even if you cannot participate for any reason, you will continue to be billed according to the schedule in your payment agreement until paid in full. Jaime Ellithorpe, LLC, considers this policy a material inducement to entering into this agreement, and would not have done so unless this Refunds Policy were included. If you initiate a chargeback, Jaime Ellithorpe, LLC, may issue an additional $250 fee to you.
Creating a Cancellation request: A request to cancel a Jaime Ellithorpe, LLC application must be initiated and must be in writing and sent to: Support@JaimeEllithorpe.com at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed, Jaime Ellithorpe, LLC will continue to treat it as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third party collection service. It is imperative that you submit a written request if you wish to initiate cancellation of your Jaime Ellithorpe, LLC account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Each Jaime Ellithorpe, LLC customer agrees to provide Jaime Ellithorpe, LLC's 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Jaime Ellithorpe, LLC receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Jaime Ellithorpe, LLC has been given a chance to resolve the issue, Jaime Ellithorpe, LLC has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Jaime Ellithorpe, LLC, in addition to the $250.00 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Jaime Ellithorpe, LLC retains the right to collect on any Services or fees that are due. Jaime Ellithorpe, LLC may submit any disputed amounts to a collection agency. Once a chargeback has been received, Jaime Ellithorpe, LLC has the right to suspend the account until the matter is resolved.
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