Company Policy

1. Contact policies

Your primary contact person for Jaime Ellithorpe, LLC is Jaime Ellithorpe. Jaime is available from 9:00 a.m. to 5:00 p.m. CST time, Monday through Friday. Jaime communicates by email and scheduled telephone calls or Zoom only. Please do not text, Facebook message, or use other forms of social media to communicate.

2. Email policies

 Please allow up to two business days for a response by email, although Jaime Ellithorpe, LLC strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses.

3. Call Cancellations

 Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.

4. Time Off Policy

 Company is closed on weekends and federal and state holidays. From time to time, Jaime Ellithorpe, LLC may be closed for personal holidays, and will respond to your communications promptly upon return.

5. One-on-one Coaching

Sessions will be held by Zoom, or with advance notice, by other means including telephone.

The session must be scheduled using Jaime Ellithorpe’s scheduling calendar, and there is no guarantee that her availability will match yours.

• If a session is not used within 30 days, it is forfeited.
• If you do not attend at the scheduled time, your session is forfeited.
• If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited. 

Billing Policy

1. General

Use of Jaime Ellithorpe LLC (540 Strategies) products and services (including but not limited to business coaching and consulting, manifesting/law of attraction classes and training, energy healing sessions and online courses) constitutes your acceptance of and agreement to comply with Jaime Ellithorpe LLC's billing policy.

• All accounts are set up on a prepaid basis. Payment must be received by Jaime Ellithorpe, LLC before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscription and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
• You are responsible for keeping all credit card details and contact information current to keep your account in good standing. Please email Support@JaimeEllithorpe.com to update your billing information.
• Subscription billing is based on the availability of products and services within the parameters defined by their packages. 
• Payment receipts are provided electronically with each purchase, and may also be provided upon customer request by emailing Support@JaimeEllithorpe.com

2. Billing Cycle

• Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
• Payment Failure: In the event a credit/debit card fails to charge successfully, you authorize us to debit any outstanding funds from your account without need for notification at a future date. We will attempt to charge a declined card every 3 days for 30 days (up to 10 times). We will attempt to notify you for updated contact information. Where another agent or enterprise is debiting funds pursuant to an arrangement entered into with us, you also affirm the same rights and undertakings explained in these Terms to them.
• Deactivation of Delinquent Accounts: After 10 days without payment, your account will be considered delinquent. All accounts 10 days past due may be disabled or de-activated until balances are paid in full.  

3. Fees

• Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.
• Cancellation: Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service. This paragraph does not invalidate our refund policy.
• Collections Fee: We reserve the right to on-sell or otherwise authorize a debt-collection or other authorized agency to collect any amount not paid by you. In the event an account is submitted to a third-party collections service, you will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.
• In the event an account is submitted to a third-party collections service, a $50.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
• We reserve the right to inform credit watch monitoring services of ongoing defaults trends or payment-avoiding strategies employed where we deem it is appropriate.
• Chargebacks: If a customer initiates a chargeback, Jaime Ellithorpe, LLC may assess a $250.00 processing fee for each individual chargeback. Regardless of the outcome of a chargeback dispute by a credit card company or payment processor, we reserve the legal right to enforce our agreements and collect past due balances in court.
• We endeavor to work with clients who have financial difficulties to ensure actions such as those listed above do not happen. If you are having difficulties or require a payment plan, please contact us at Support@JaimeEllithorpe.com.
• From time to time, Jaime Ellithorpe, LLC may offer customers the opportunity to purchase additional products and services at a discounted rate. To be eligible for this discount, you must be an active customer in good standing at the time of purchase.

4. Payment Methods

Jaime Ellithorpe, LLC accepts payments from most major credit cards. In circumstances where we invoice you for payment, payment is due by the payment date noted on the invoice. Failure to make payment by the payment date may lead to suspension of use of our product and/or services.

5. Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. Jaime Ellithorpe, LLC will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

6. Overage Billing

In the event Jaime Ellithorpe, LLC erroneously bills your account (for monthly coaching fees after the agreement period has expired, for example), Jaime Ellithorpe, LLC reserves the right to a 10 business day grace period to correct the error. Refunds may take up to 60 days to appear on your account depending on your credit/debit card or funder's policies.

7. Package Upgrade/Downgrade

Jaime Ellithorpe, LLC's packages are purchased on a fixed-term basis: monthly or annually, depending on the package you registered for.

When a package is upgraded, your account will incur a one-off pro-rated charge for the remaining days of the current billing period. From there after, the standard fees for your newly upgraded package will become effective. Overages are charged based on the package subscription active at the time of them being incurred.

Account downgrades require communication with Jaime Ellithorpe, LLC's support team at Support@JaimeEllithorpe.com to ensure your account is eligible for downgrade. If eligible, these changes will go into effect during the next billing cycle.

8. Refund Policies

There is a seven-day, no questions asked refund available for coaching packages and online course. The refund request must be made by email by the end of the 7^th day from purchase, to Support@JaimeEllithorpe.com. Even if you cannot participate for any reason, you will continue to be billed according to the schedule in your payment agreement until paid in full. Jaime Ellithorpe, LLC, considers this policy a material inducement to entering into this agreement, and would not have done so unless this Refunds Policy were included. If you initiate a chargeback, Jaime Ellithorpe, LLC, may issue an additional $250 fee to you.

9. Cancellation Process

Creating a Cancellation request: A request to cancel a Jaime Ellithorpe, LLC application must be initiated and must be in writing and sent to:  Support@JaimeEllithorpe.com at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed, Jaime Ellithorpe, LLC will continue to treat it as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third party collection service. It is imperative that you submit a written request if you wish to initiate cancellation of your Jaime Ellithorpe, LLC account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

10. Billing Disputes

Each Jaime Ellithorpe, LLC customer agrees to provide Jaime Ellithorpe, LLC's 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Jaime Ellithorpe, LLC receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Jaime Ellithorpe, LLC has been given a chance to resolve the issue, Jaime Ellithorpe, LLC has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Jaime Ellithorpe, LLC, in addition to the $250.00 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Jaime Ellithorpe, LLC retains the right to collect on any Services or fees that are due. Jaime Ellithorpe, LLC may submit any disputed amounts to a collection agency. Once a chargeback has been received, Jaime Ellithorpe, LLC has the right to suspend the account until the matter is resolved.